Customer Service

ZOLL knows the importance of providing quality and timely services to customers. ZOLL is staffed with knowledgeable, extensively trained Customer Service Representatives who know what it takes to make your customers feel valued and important. Our quality processes in order management and call handling have made us a leader in implementing customer satisfaction and retention programs. Our systems and processes as a service provider and manufacturer are constantly reviewed and monitored to ISO 9001:2008 quality standards.

We are also committed to operating an environmental system that satisfies the requirements of ISO 14001 and maintaining continuous improvement of our performance Targets under our environmental policy statement.

Contact Customer Service

Customer Service is available to answer non-technical questions regarding product features and benefits, individual purchases, pricing, refunds, rebates, shipping status, or other service related information. You can contact our Customer Service representatives by phone or e-mail:

Customer Service
Monday - Friday
9:00 a.m. to 5:00 p.m. GMT
0808 168 9000 (Freephone) or 01928 241 700 Direct
01928 241 702 Fax
E-mail: [email protected] 

If you would like to leave any feedback on your customer service experience with ZOLL please take the time to complete our online customer service feedback form.

Technical Service

ZOLL's Technical Service Department is dedicated to providing first-class technical support throughout the UK and Ireland. The technical support team takes pride in delivering high quality service to all of our customers. Our staff of highly skilled, trained professionals has extensive experience in technical and clinical applications, medical electronics and process quality control. We provide a range of services to customers in all three major areas of the resuscitation marketplace – Hospital, Pre-Hospital and Public Access.

Technical Service
Monday - Friday
9:00 a.m. to 5:00 p.m. GMT
0808 168 5000 (Freephone) or 01928 241701
01928 241 702 Fax
E-mail: [email protected] 

If you would like to leave any feedback regarding your ZOLL repair through our technical service team please take the time to complete our online repair feedback form.